Returns and Refunds
Return Policy Overview
At Dmart Global, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive return and refund policy to ensure your peace of mind.
We accept returns within 10 days of your purchase date. Items must be in their original condition, unused, and in their original packaging to be eligible for a full refund.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Time Frame: Items must be returned within 10 days of the original purchase date
- Condition: Items must be unused, undamaged, and in their original condition
- Packaging: Items must be returned in their original packaging with all accessories and documentation
- Proof of Purchase: You must provide a valid receipt or proof of purchase
- Hygiene Items: For health and safety reasons, certain personal care items cannot be returned once opened
Non-Returnable Items
The following items cannot be returned:
- Digital products and downloadable software
- Personalized or custom-made items
- Perishable goods (food, flowers, etc.)
- Intimate or sanitary goods
- Items damaged by misuse or normal wear and tear
- Gift cards and promotional items
- Items purchased with special discounts or clearance sales (unless defective)
How to Initiate a Return
To start a return, please follow these simple steps:
Contact Us
Email us at info.dmartglobal@gmail.com with your order number and reason for return
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions
Package Your Item
Securely package the item in its original packaging with the RMA number clearly visible
Ship the Item
Send the package to the address provided in your return authorization email
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically.
Item Received
We receive your returned item at our facility
Quality Inspection
Our team inspects the item to ensure it meets return criteria
Refund Approved
Refund is processed back to your original payment method
Money Back
You receive your refund within 5-7 business days
Shipping Costs
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or we made an error.
Original Shipping
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Free Returns
We provide free return shipping for defective items or orders that were incorrectly fulfilled.
Exchanges
We currently only offer refunds, not exchanges. If you need a different size, color, or model, please return the original item for a refund and place a new order for the desired item.
This ensures you get exactly what you want and helps us process your request more efficiently.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info.dmartglobal@gmail.com. We will arrange for a replacement or full refund at no cost to you.
When reporting damaged or defective items, please include:
- Your order number
- Photos of the damaged or defective item
- Description of the issue
- Your preferred resolution (replacement or refund)
Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please check with your bank or credit card company first, as it may take some time for the refund to be officially posted.
If you've done all of this and still have not received your refund, please contact us at info.dmartglobal@gmail.com with your order number and we'll investigate the issue.
Partial Refunds
In certain situations, partial refunds may be granted for:
- Items that show signs of use beyond normal inspection
- Items returned more than 10 days after delivery
- Items that are missing parts or accessories
- Items damaged due to misuse or normal wear and tear
International Returns
International customers are responsible for return shipping costs and any customs duties or taxes. We recommend using a trackable shipping service for international returns.
Refunds for international orders will be processed in the original currency, and your bank may apply currency conversion fees.
Contact Information
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us:
Last Updated: December 15, 2024